HAVI INDONESIA
A few simple policies to keep the booking process clear, comfortable and straightforward for everyone.
A 50% deposit is required to confirm and secure your booking. Your booking will only be considered confirmed once the deposit has been received.
The remaining 50% balance must be paid at least 14 days before your arrival date or the starting date of your tour or trip.
Full payment is required no later than 14 days before your arrival date. Payment is made by bank transfer via Wise, Revolut, Visa, Mastercard, or by bank transfer from your local bank account.
Payment details and transfer instructions will be provided once the quotation has been accepted.
Havi Indonesia currently not accepting new accommodation bookings through Havi Indonesia.
Havi Indonesia can provide accommodation recommendations, and you can make the booking directly with the property.
If you need to change your itinerary, travel dates or services, please let us know as early as possible.
Changes may be subject to availability and additional costs depending on the service involved.
If you need to cancel your booking, the applicable refund will depend on how far in advance the cancellation is made before the starting date of your tour or trip.
Cancellations made more than 30 days before the starting date are eligible for a 100% refund of the amount paid, excluding any non-refundable third-party costs.
Cancellations made 15 to 30 days before the starting date are eligible for a 75% refund of the amount paid, excluding any non-refundable third-party costs.
Cancellations made 7 to 14 days before the starting date are eligible for a 50% refund of the amount paid, excluding any non-refundable third-party costs.
Cancellations made less than 7 days before the starting date are generally non-refundable.
Any non-refundable payments already made to hotels, attractions, transport providers, ticketing services or other third-party providers will be deducted from the refundable amount, where applicable.
Cancellation requests must be submitted in writing. The applicable refund will be calculated based on the date the cancellation request is received.
Havi Indonesia not responsible for delays, cancellations or changes caused by circumstances beyond my reasonable control, including natural disasters, severe weather, volcanic activity, fires, government restrictions, road closures, strikes or other unforeseen events.
If a force majeure event affects your trip, Havi Indonesia will do the best to assist with alternative arrangements where possible. Any additional costs, cancellation fees or non-refundable payments charged by third-party providers may remain the responsibility of the customer.
Refunds are handled according to the cancellation conditions applicable to your booking and the refund policies of the attractions, transport providers or other third-party services involved.
Any refundable amount will be processed after the applicable refund has been received from the relevant service provider.
Approved refunds will be sent via Wise to the bank account provided by the customer. Any fees charged by Wise or the receiving bank may be deducted from the refund amount.
BEFORE YOU BOOK
Havi Indonesia want every booking to be clear from the beginning. If you have any questions about a policy, payment, cancellation or your itinerary, feel free to contact us before making your booking.