Guidelines ensuring fairness, transparency, and customer satisfaction
A reservation with Havi Indonesia is considered confirmed once an official invoice has been issued and the required deposit payment has been received.
Invoices are valid for 24 hours. If the deposit payment is not received within this timeframe, the booking request may be automatically released.
To secure a booking, customers must pay a 50% deposit of the agreed total tour price.
The deposit allows Havi Indonesia to secure operational arrangements including accommodations, transportation, tour guides, and other logistics.
Once the deposit is received, the reservation is considered confirmed and becomes subject to the cancellation policy.
The remaining balance must be paid no later than 14 days before the tour departure date.
Bookings made within 14 days of departure require full payment at the time of confirmation.
All cancellations must be submitted through official communication channels of Havi Indonesia.
Where applicable, refunds will be processed within 7–14 business days.
Refunds may be reduced due to bank transfer fees, currency conversion costs, or non-refundable third-party reservations.
Havi Indonesia reserves the right to adjust schedules, itineraries, accommodations, or transportation when necessary due to operational reasons, safety considerations, weather conditions, or government regulations.
Whenever possible, comparable alternatives will be provided.
Tour prices offered by Havi Indonesia do not include travel or life insurance.
Participants are strongly advised to obtain personal travel insurance covering medical emergencies, accidents, cancellations, and loss of personal belongings.
Participants must ensure they are physically fit and prepared for the activities included in the tour.
All participants are expected to follow instructions from guides, comply with safety procedures, and respect local laws and cultural norms.
Participants are responsible for safeguarding their own personal belongings.
Havi Indonesia shall not be liable for loss, theft, or damage of personal property during the tour.
During tours organized by Havi Indonesia, photographs and videos may be captured for documentation and promotional purposes.
By participating in the tour, guests grant Havi Indonesia the right to use such content for marketing materials including social media, website, digital advertising, and printed promotions.
Guests who prefer not to appear in promotional materials should notify Havi Indonesia before the tour begins.
Havi Indonesia acts as a tour organizer coordinating services from third-party providers such as hotels, transportation operators, and activity providers.
While every effort is made to ensure a safe and enjoyable experience, Havi Indonesia cannot be held responsible for disruptions, injuries, accidents, or losses beyond its control.
Havi Indonesia shall not be liable for delays or cancellations caused by circumstances beyond reasonable control including natural disasters, extreme weather, political instability, government regulations or restrictions, pandemics, or transportation disruptions.
These Terms and Conditions shall be governed by the laws of the Republic of Indonesia.
Any disputes will first be resolved through mutual discussion before pursuing legal action.
By booking a tour with Havi Indonesia, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Last updated : June 2025
